The Embassy of the Republic of Kenya in Tehran, Islamic Republic of Iran derives its obligations from the service charter of it’s parent Ministry of Foreign Affairs, in Kenya.
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It is our singular honour and privilege to present this service charter to our clients, stakeholders, and partners.
The charter attempts to provide an overview of our operations in countries of accreditation and aims at creating awareness into our core-functions; our values; and our commitment to the provision of quality service delivery to our customers.
This service charter clearly defines our Embassy’s obligations to our clients, our standards and mechanisms for redress where our services fall short of expectations, and to express our commitment to the delivery of quality service in pursuit of our customer’s satisfaction.
The Embassy is committed to the periodic evaluation of it’s performance based on the implementation of this service charter, hence the provision of our contacts to enhance regular feedback from our customers to enable us continuously improve on service delivery.
Mohamud A. Saleh, EBS
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A diplomatic Mission of Excellence that promotes, protects and pursues Kenya’s National Interests in the Islamic Republic of Iran and other countries of accreditation.
To pursue, strengthen and deepen the interests and values of the Kenyan people through effective diplomatic engagement with the Islamic Republic of Iran and other countries of accreditation.
To articulate and implement Kenya’s Foreign policy in the Islamic Republic of Iran and other countries of accreditation.
OUR CORE VALUES
OUR CORE FUNCTIONS
Our customers include:
We provide the following services:-
To the People of Kenya
To the Islamic Republic of Iran and other Countries of Accreditation
To Foreign Missions and International Organizations Accredited to the Islamic Republic of Iran
To Foreigners, Private and Non-Governmental Organizations
To our Internal Customers
Our Service Standards
We are committed to providing the highest standards of service to all our clients and customers. Expect the following from us:-
We will Endeavour to:
We will be available for:
We aim to:
To our clients, In our interaction with our customers, we are committed to:
From our clients, to ensure that you receive quality service, you can assist us by:-
To each other as colleagues
Complaints, Comments and Suggestions
We greatly welcome feedback on our performance to enable us deliver quality service to our customers. Your complaints, comments or suggestions will be handled by the head of the relevant department at the mission. If you are dissatisfied with the response and wish to make a formal complaint, you may write to H.E the Ambassador, Kenya Embassy, Tehran .
You may wish to contact us as follows:-
Saturday to Wednesday during normal working hours.
Embassy of the Republic of Kenya
REVIEW OF THE CHARTER
The charter shall be reviewed periodically to ensure that it is in tandem with new developments and to accommodate lessons learnt from implementation of the current one.